State Farm® Insurance Agent Shane Satterfield
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
kylee rideout
June 7, 2025
5
out of
5
rating by kylee rideout
"THE BEST. I hadn’t had State Farm very long and someone hit my car in a parking lot. Shane & his team helped get everything situated and fixed in such a timely manner! I’m so happy I made the switch to State Farm!!!"
Michael Hagan
June 6, 2025
5
out of
5
rating by Michael Hagan
"Im very pleased with the service that Heather gave me. She handled everything well and answered all my questions"
Patrick
June 6, 2025
5
out of
5
rating by Patrick
"Any time I need information or a question answred regarding my coverage whether it be for auto, home, or personal liability insurance, I know I can count on anyone from Shane Satterfield’s State Farm office to assist me! I have personally interacted with Heather, Tanner, and Noah and you can rest assured that you are in very capable hands."
We responded:
"Thank you, Patrick, for sharing your experience with our team. We're glad to hear that Heather, Tanner, and Noah have been able to assist you with your insurance needs. Your trust in us means a lot."
Travis Zaro
May 30, 2025
5
out of
5
rating by Travis Zaro
"Got a call from Noah on my way home from work today. I originally had no intention of switching insurance providers today but he was able to offer me better coverage PLUS renters insurance for the same price I have been paying with Direct Auto. Noah was very knowledgeable and was able to answer all of my questions."
We responded:
"Thank you so much for sharing your experience, Travis! We're thrilled to hear Noah was able to connect with you and provide better coverage—plus renters insurance—at the same price. It’s always our goal to offer not just great rates, but real value and support. We appreciate you trusting us with your insurance needs! - Shane"
Bradley Douglas
May 30, 2025
5
out of
5
rating by Bradley Douglas
"They always go above and beyond to ensure that I’m taking care of in every way"
We responded:
"Bradley, thank you so much for your kind words! It means a lot to know you feel truly taken care of—that’s always our goal. We’re here whenever you need us! - Shane"
Tayton Hewitt
May 29, 2025
5
out of
5
rating by Tayton Hewitt
"Taylor helped me get a proof of insurance with some updated info in less than a couple hours! Super helpful :)"
We responded:
"Thanks so much for the great feedback, Tayton! We’re glad Taylor was able to get that taken care of quickly for you. Fast, helpful service is what we’re all about—don’t hesitate to reach out if you ever need anything else! - Shane"
Matthew Schell
May 29, 2025
5
out of
5
rating by Matthew Schell
"With all of the crazy recent events, I was very lucky to encounter some of the best customer service I have experienced anywhere. Heather at your office communicated consistently and followed up when she said she would! Whatever you are paying her, you should double it!!! She is TOP NOTCH!!!"
We responded:
"Thank you for taking the time to share this! We're thrilled to hear Heather made such a positive impact—she truly is top notch, and we’re lucky to have her on our team. We’ll definitely pass along your kind words. Consistent, caring service is what we strive for every day! - Shane"
Chase Luckett
May 29, 2025
5
out of
5
rating by Chase Luckett
"Noah and Tanner are awesome and helped me tremendously. I know my family won’t have to worry about my debt with my accidental death policy in additional to my life insurance through Kentucky Farm Bureau!"
We responded:
"Chase, thank you so much for your kind words! We're so glad to hear that Noah and Tanner were able to help you feel confident and supported in your coverage. It means a lot to know you trust us to help protect what matters most. We’re always here for you and your family! - Shane"
Michaela Kitchen
May 28, 2025
5
out of
5
rating by Michaela Kitchen
"Heather was absolutely amazing took such great care of me and made great conversation! She also looked at various different options to get the best policy to fit my needs! Very simple and quick process, I look forward to working with her in the future and won't be working with anyone else. Also state farm was over $100 dollars cheaper then my old insurance!"
We responded:
"Michaela, thank you for taking the time to share your experience with our office! Our team works hard to provide quality insurance, and we are thrilled to hear that Katelyn was able to do just that for your insurance needs! We appreciate you putting your trust in our office to help protect what matters most."
Stephen Boyd
May 20, 2025
5
out of
5
rating by Stephen Boyd
"Katelyn went through the process of getting me signed up for home and car insurance. She spoke clearly about what needs to get done, was very helpful when I asked questions multiple times, and overall I felt very comfortable speaking with her."
We responded:
"Stephen, Thank you for sharing your experience! We’re glad Katelyn made the process clear and comfortable, and that she patiently answered all your questions. We appreciate your trust and look forward to assisting you with your insurance needs! - Shane "
Pearl Kelly
May 20, 2025
5
out of
5
rating by Pearl Kelly
"Everyone was so Kind and Very Very Helpful I'm Never Leaving State Farm"
We responded:
"Thank you for providing us with a great rating, Pearl! I’m happy your insurance experience was so positive. We appreciate your support! - Shane"
Judy Wimsatt
May 16, 2025
5
out of
5
rating by Judy Wimsatt
"Heather was very helpful and very pleasant too talk to she has helped me alot not only today but in the past month"
We responded:
"Our goal will always be to leave you with a satisfying experience, Judy! Thank you for taking the time to share this! - Shane"
Kim Jones
May 16, 2025
5
out of
5
rating by Kim Jones
"Heather, thank you for the helpful information."
We responded:
"Our wish is that we always provide you with an excellent customer service experience, Kim. We could not be more happy to see such kind feedback! Thank you - Shane"
Rich DeFrank
May 14, 2025
5
out of
5
rating by Rich DeFrank
"I was in need of confirmation of some recent on-line activity. I was unable to reach my claim adjustor, so I called my agent's office. Heather spent some time communicating with the claims department and was finally able to confirm that I had successfully uploaded my documents to the web site. Great attitude and willingness to stay with it until she got the answer I needed. This is typical of the service I have gotten from other staff in this office. A great team."
We responded:
"I'm so glad our team has been able to give you such a great experience with our State Farm Agency, Rich! We appreciate you. - Shane"
Emilee Wentzel
May 14, 2025
5
out of
5
rating by Emilee Wentzel
"Taylor had excellent customer service and made everything very easy!"
We responded:
"Your experience with our team is exactly what we strive for, Emilee. Thank you so much for leaving a positive review! We look forward to working with you for years to come! - Shane"
Anita Crisp
May 13, 2025
5
out of
5
rating by Anita Crisp
"She was wonderful. Helped us so much . So very grateful ."
We responded:
"Anita, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you. - Shane"
Worden Wilder
May 13, 2025
5
out of
5
rating by Worden Wilder
"I’ve talked to several in your office. I have to say Heather is your best girl. She understood what I needed and took care of it. Thank you"
We responded:
"Worden, my team and I are always thrilled to assist you with your insurance needs! Thank you for trusting us! - Shane"
Virginia Huey
May 13, 2025
5
out of
5
rating by Virginia Huey
"Promptly answered my question and then promptly took care of all my needs. Very friendly and caring."
We responded:
"Hello, thank you for providing us with such positive feedback! We will always have your best interests in mind! - Shane "
Mary Banks
May 9, 2025
5
out of
5
rating by Mary Banks
"I had an awesome experience"
We responded:
"Mary, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you. - Shane"
Sarah Howard
May 6, 2025
5
out of
5
rating by Sarah Howard
"Katelyn was so helpful in reviewing my policies and discussing repairs from the recent hail storm. She went above and beyond to help!"
We responded:
"Sarah, we have very much enjoyed working with you! Thank you for sharing! - Shane"
Mary Whitaker
May 6, 2025
5
out of
5
rating by Mary Whitaker
"Help with everything I needed. Was kind and patient with me. It was great working with her"
We responded:
"Mary, you deserve a top notch experience always! Thank you for sharing positive feedback with my team and I! - Shane"
Nathan Jochum
May 5, 2025
5
out of
5
rating by Nathan Jochum
"Everyone goes out of their way to answer all my crazy questions and they super helpful. Can’t recommend enough."
We responded:
"Thanks for the kind words, Nathan. I am glad we were able to make assisting you with your insurance needs such a positive experience! - Shane"
Chrissy Morrow
May 2, 2025
5
out of
5
rating by Chrissy Morrow
"The Agents at State Farm, Shane Satterfield went above and beyond in helping me with my Insurance claim, especially Heather and was so professionally knowledgeable and kind I really appreciate her and the staff at Shane Satterfield State Farm!!"
We responded:
"Our wish is that we always provide you with an excellent customer service experience, Chrissy. We could not be more happy to see such kind feedback! Thank you - Shane"
Nancy Moore
May 1, 2025
5
out of
5
rating by Nancy Moore
"Heather was absolutely wonderful!"
We responded:
"Nancy, your kind words are greatly appreciated! I am so glad I could help you with all of your insurance needs and address any questions you had. I look forward to serving you for many years to come! - Shane "
Nathan Browning
April 29, 2025
5
out of
5
rating by Nathan Browning
"Katelyn is always great to deal with. Simple and easy process."
We responded:
"Thank you for your kind words, Nathan! We’re delighted to hear that Katelyn was able to assist you and that you had a positive experience. We appreciate your feedback and look forward to helping you again in the future! - Shane "